Refund Policy
Refund Policy
At Fleur De Spa, we want you to be completely satisfied with your purchase. If for any reason you're not, we offer a 30-day return policy for a full refund on unopened products. Please read our return policy below for details.
Returns:
- You have 30 days from the date of purchase to request a return for a full refund.
- To be eligible for a refund, the product must be in its original, unopened packaging.
- We do not accept returns for products that have been opened or used.
Refund Process:
- Once we receive your returned item and inspect it, we will notify you via email. If your return is approved, your refund will be processed and automatically applied to your original payment method within 7-10 business days.
Return Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
How to Initiate a Return:
- Contact us at contact@fleurdespa.com with your order number and details about the product you would like to return.
- We will provide you with instructions for shipping the item back to us.
- Once we receive and inspect the item, we will process your refund.
Non-Refundable Items:
- Sale items and gift cards are non-refundable.
If you have any questions or concerns, please feel free to contact our customer service team at contact@fleurdespa.com or 619-708-8557. We're here to help!